Returns & Exchanges

At Gemini Jewels, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return window for all items in their original, unworn condition. Whether you need a different size or a different style, our team is dedicated to making your exchange or refund process as seamless as possible.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare Your Package

  Place the jewelry in its original velvet pouch and gift box, ensuring it is securely packed to prevent damage during transit.

• 3.
  Print and Attach Label

  Download and print the prepaid shipping label provided via email, then affix it clearly to the outside of your return parcel.

• 4.
  Drop Off and Track

  Hand your package to the designated carrier and keep your tracking number handy while we process your refund or replacement within 5-7 business days.